First-hand experience makes Wendy unique
Supporting Organisation: 3SC
3SC manages public services contracts on behalf of third sector organisations. They have the Access to Work contract in Wales, with six organisations undertaking workplace assessments for the people with disabilities, one being the Royal Association for Deaf people (RAD).
Wendy works for RAD and is one of the Access to Work assessors. She does workplace assessments for employees that are based in Wales and who have asked for Access to Work support. As part of her role she assesses the needs of the employees, these can range from specialist equipment to disability awareness training for colleagues, along with costs and suggested recommendations.
Wendy has first-hand experience of using Access to Work as she is a customer herself. She has a profound hearing impairment and is a British Sign Language (BSL) user. The money that she receives from her own Access to Work support goes toward an interpreter to enable her to do her job efficiently.
Wendy said: “I couldn’t do my job without the Access to Work scheme. Having access to BSL interpreters in parallel with my working hours allows me complete the assessments in the timescales set. Working for Access to Work has opened my eyes to the range of people with disabilities and the vast range of equipment and support available to help them in their everyday work.”
Individuals value Wendy’s input knowing that she has used Access to Work for her own personal needs and can empathise with the difficulties customers may have using standard systems. Through her own experience Wendy has gained a solid insight into which equipment might help customers to ensure their needs are met. She said: “The most interesting part of the work is meeting different people I assess and seeing the range of jobs they undertake - ranging from police and public service employees to clients working in the retail high. Each one is a challenge, and there is always something new you can learn each day.”
Recently Wendy featured in the BSL Zone programme “The Hub”, she was interviewed alongside Minister for Disabled People, Esther McVey to explain the benefits of Access to Work and how to overcome any practical difficulties when customers apply.
Wendy’s contributions to Access to Work in Wales has been hugely inspiring to all who work with her and a great testament to what people can do with a little expert support.